Terms & Conditions

2.1 Scope. We offer automation and AI-enabled solutions, including (but not limited to) workflow automation, systems integration, dashboards/BI, data processing, and specialized consulting.

2.2 Changes to Services. We may improve, modify, or discontinue parts of the Services as technology, compliance, or operational needs evolve. If a change materially impacts an active engagement, we will communicate it through reasonable channels.

2.3 Client responsibilities. You are responsible for providing accurate requirements, timely feedback, access credentials/permissions where needed, and subject-matter decisions required to configure automations effectively.

3.1 Opt-in required. We (or you, if we operate the WhatsApp solution on your behalf) may only message a person on WhatsApp if they provided their phone number and gave opt-in permission to receive subsequent messages or calls.

3.2 Opt-out must be honored. Any request to stop, block, discontinue, or opt out of communications must be respected (whether made on or off WhatsApp).

3.3 Templates & 24-hour window. Outside the 24-hour customer service window, business-initiated messages must use approved message templates; within the window, replies can be sent without templates as allowed by policy.

3.4 Automation requires human escalation. If automation is used, there must be prompt, clear escalation paths (e.g., in-chat human agent transfer, phone, email, web support).

3.5 No misleading or spammy messaging. You must not confuse, deceive, defraud, mislead, spam, or "surprise" people with WhatsApp communications.

4.1 Legal and ethical use. You agree to use the Services lawfully and ethically and not to deploy automations to facilitate illegal conduct, fraud, harassment, or abuse.

4.2 Regulated/restricted activities. You agree not to use WhatsApp-enabled flows to promote or facilitate prohibited or restricted goods/services as set out in WhatsApp business policies (including restricted verticals).

4.3 Account/security. You are responsible for safeguarding your credentials, ensuring only authorized staff access systems, and promptly notifying us of suspected unauthorized access.

5.1 Privacy policy. Where we act as a data controller for direct FloPro customer interactions, our published Privacy Policy explains how we handle personal data. Where we act as a processor for client engagements, the client is typically the controller and we process data under the client's instructions and the applicable agreement.

5.2 Required consents and notices. You are responsible for securing all required notices, permissions, and consents to collect, use, and share people's information—especially where you supply contact lists or instruct us to message end-users.

5.3 Limited use of WhatsApp data. Data obtained through WhatsApp about a person you message must only be used as reasonably necessary to support messaging with that person.

5.4 Sensitive identifiers / health restrictions. You agree you will not request or encourage anyone to share full payment card numbers, bank account numbers, personal ID numbers, or other sensitive identifiers via WhatsApp, and will not use WhatsApp for telemedicine or to send/request health-related information where regulations require heightened protections.

5.5 No cross-customer sharing. You may not forward or share information from one customer chat with any other customer.

5.6 Jamaica data protection. To the extent applicable, processing should align with Jamaica's Data Protection Act framework and data protection standards (including fairness, purpose limitation, accuracy, security, and data subject rights).

6.1 FloPro IP. FloPro retains all rights to its proprietary methodologies, templates, code (except client-owned bespoke deliverables where agreed), processes, and know-how created before or outside the scope of your engagement.

6.2 Client materials. You retain ownership of your pre-existing materials (logos, brand assets, data, content). You grant FloPro a limited license to use them solely to deliver the Services.

6.3 No unauthorized copying. You may not copy, reverse engineer, or distribute FloPro proprietary materials except as expressly agreed in writing.

7.1 Fees. Fees, milestones, and payment terms are set out in your proposal/SOW/invoice.

7.2 Third-party costs. You are responsible for third-party platform fees (e.g., WhatsApp conversation charges, hosting, email/SMS providers, software licenses) unless explicitly included in writing.

7.3 Cancellation. You may cancel an engagement by written notice. Work completed up to the cancellation date remains payable.

7.4 Refunds. Unless otherwise stated in writing, implementation/consulting fees are non-refundable once work has started, because time and capacity are allocated immediately.

8.1 No guaranteed outcomes. We do not guarantee specific business results (e.g., revenue, conversion rates, cost savings). Results depend on data quality, operational adoption, third-party systems, and user behavior.

8.2 Service availability. Third-party outages (e.g., WhatsApp/Meta, hosting providers) may impact performance. FloPro is not liable for interruptions caused by third parties outside our reasonable control.

8.3 Cap on liability. To the maximum extent permitted by law, FloPro's total liability arising from the Services is limited to the fees you paid to FloPro for the specific Services giving rise to the claim in the preceding 3 months (or another cap if specified in your SOW).

8.4 Excluded damages. FloPro is not liable for indirect or consequential losses (e.g., lost profits, lost data, business interruption) to the extent permitted by law.